All UPS Overnight orders must be in by 1:00pm PST (4:00pm EST) in order to guarantee on-time delivery, an additional $25 charge for Saturday Delivery
If you want to check the status of your order you have already placed, you may visit the UPS Order Tracking Page and enter your tracking number sent to you upon dispatch.Select one of the below for more information about:
PRODUCT AND SERVICE QUALITY OATH
Founded in 1999, Night Vision Optics Dot Com is an American company based in Washington, USA. Night Vision Optics Dot Com supplies state-of-the-art night vision and other optical equipment using only the best components and expert craftsmanship. Our mission is to provide our customers with professional quality optics at an affordable price. Product quality and field tests are carried out on all our products at our distribution center in the United States to ensure that our customers receive the best quality night vision and other optics money can buy.
Night Vision Optics Dot Com guarantees that you will find our products to be of exceptional value in both quality, price, and overall service. Each product is covered by a full 12 month warranty.
RETURN POLICY
At Night Vision Optics Dot Com we understand that in some cases, it is difficult to purchase products on line without the ability to see and test the product in advance. We therefore offer a 15 day money back guarantee on all of our products. A fifteen percent restocking fee applies on all returns. A five percent surcharge is levied on all cancelled orders prior to product shipment. Customers only pay the differential cost for exchanges or upgrades from a previous purchase.
In order to receive maximum credit on all returns, the returned item must be in new condition with all accessories, manuals, receipts and OEM packaging intact. Credits cannot be given on returned items which are misused, mishandled, or damaged in any way by the customer. The customer is responsible for return shipping of all items, and takes the responsibility to ship the item so that it is not damaged inroute. If you return an item for whatever reason make sure to pack it securely to avoid any damage inroute. The customer will be responsible if the item is damaged in route due to insufficient packaging.
Please carry out the following instructions for 15 day product returns:
1. Phone Night Vision Optics Dot Com at 866-810-3398 to obtain a return authorization.
2. Upon receipt of return authorization, carefully pack and box up the item and include all packaging, accessories, product warranty card and sales receipt.
3. Ship your package to:
Night Vision Optics Dot Com
477 South 28th St, Suite 3
Washougal, WA 98671
Tel 866-310-3398
Fax 360-835-9734
The customer is responsible for paying all applicable shipping and handling charges of the product to Night Vision Optics Dot Com. If you are returning an item for an exchange, you will receive your replacement item within 5-7 business days after we receive your return. If you are requesting a refund, your credit card account will be credited within 2 business days after we receive your return or you will be sent a refund check.
Product returns must be postmarked no later than 15 days from the date on the sales receipt, otherwise the product will be considered sold to the customer. No exceptions.
WARRANTY AND POST WARRANTY SERVICE
To ensure the best quality on all our products and avoid any defects, Night Vision Optics Dot Com carries out field tests on each item before it leaves our warehouse. Further, we also offer a 12 month full factory warranty on all our products. The following conditions apply for warranty returns: 1. Phone Night Vision Optics Dot Com toll-free at 866-810-3398 to obtain a return authorization.
2. Upon receipt of return authorization, carefully pack and box up the item and include all packaging, accessories, product warranty card and sales receipt.
3. Ship your package to:
Night Vision Optics Dot Com
477 South 28th St., Suite 3
Washougal, WA 98671
Tel 360-835-5629
Fax 360-835-9734
If product is found to be defective within 12 months from sales date, product is to be returned to Night Vision Optics Dot Com for replacement unit, customer will be billed $9.99 product quality check and return shipping and handling to the customer. The customer is responsible for paying shipping and handling charges back to Night Vision Optics Dot Com, and bears full responsibility for the product until it is received by Night Vision Optics Dot Com.
Full post warranty service is also available for the life of your product. If a customer has an after/out of warranty product for repair, he/she is to contact Night Vision Optics Dot Com directly for that service. Night Vision Optics Dot Com charges the following for after/out of warranty replacement, for which the customer is provided with a field replacement unit (FRU):- 1/2 price of original sales value of product
- $25 processing and quality check fee
- $9.99 shipping and handling feeThe FRU units are covered by a 3 month warranty.
Full payment is to be made in advance to Night Vision Optics Dot Com prior to dispatching the FRU to the customer.
PAYMENT OPTIONS
Shopping at Night Vision Optics Dot Com is easy, secure and efficient. We accept:
MasterCard
Visa
American Express
Discover
PayPal
We also provide you with other payment options, depending on your location and type of purchase.We currently accept the following additional methods of payment:
- US denominated money orders
- Company and personal checks. Checks take 10 calendar days to clear upon receipt
Fax orders are also accepted. Please make all checks/money orders payable to "Rigel Optics".
Our check payment address:
Night Vision Opticss Dot Com
477 South 28th St, Suite 3
Washougal, WA 98671
United States of America
Tel 866-810-3398
Fax 360-835-9734
Please note: a surcharge of $25.00 is due immediately for all cancelled checks.
SHIPPING POLICY AND RATES
All shipments are sent via UPS and are shipped with "signature required". Upon shipment of your item, we send you an automatic electronic message with the date of dispatch, expected day of arrival, and tracking number of your shipment where you can check the status at the UPS or DHL website. For ground shipments via UPS, the time of delivery is usually 2-6 business days. Overnight delivery is available. Insurance is also available on domestic shipments as per the request of the customer.
Please note that we do not ship to any international locations or APO/FPO addresses. We ship to US addresses only.
Our shipping and handling rates are made easy for the buyer - we charge shipping and handling according to the number of units you buy.
Shipping and handling charges are as follows:
- USA - UPS Ground Shipping [2 to 6 business days] = $9.99 per item
- USA - UPS 2nd Day Air = $44.99 per item
- USA - UPS Next Day Air = $54.99 per item
- USA - UPS Saturday Additional Charge = $25.00
- All orders are processed and shipped within 1 business day upon full receipt of payment.
- All night vision products ship out with signature required.
- If your package was damaged in shipment by the carrier, save the box and the merchandise and notify us immediately at 1-866-810-3398 or by e-mail. The carrier will inspect and pick up the damaged package and the damaged items will be replaced.
BEFORE MAKING YOUR PURCHASE OF NIGHT VISION DEVICES FROM OUR SITE, PLEASE CAREFULLY READ THIS LEGAL NOTE. IF YOU CANNOT COMPLY WITH THE BELOW STATEMENT, OR DO NOT AGREE WITH THE TERMS, MAY WE SUGGEST YOU SELECT ANOTHER VENDOR.
The customer guarantees that by placing an order from Night Vision Optics Dot Com, he/she agrees to use the product in full compliance with local and federal laws of the United States, and will use the product in a lawful, civil manner. Night Vision Optics Dot Com serves only US based customers who intend to use the product in the U.S. The customer also agrees not to take the purchased product outside the United States, or transfer the product to a 3rd party with the intent of doing so. We reserve the right to refuse sales to customers at our own discretion.
Night Vision Optics Dot Com is an American company and is not affiliated with the military industry in any way. We sell only commercial grade optics intended for civilian, non-military use, and abide by all U.S. Federal laws.
SALES TAX
We are required by law to charge sales tax on orders being shipped within the State of Washington.
ONLINE SHOPPING SAFETY AND SECURITY
At Night Vision Optics Dot Com, we understand how important security is to you. When you order online at Night Vision Optics Dot Com, we have employed the latest encryption technology to guarantee protection against intercept of your information. Further, your orders are also extra-ensured for protection with the use of SSL [Secure Server Locket] technology in data transmission.
This is the most advanced consumer online security technique to date. You can be assured that your order will be placed safely and securely.
FREQUENTLY ASKED QUESTIONS (FAQ's) ON SAFETY AND SECURITY
Q. How do I know if a Web site is secure?
A. There are several ways to confirm that you are in a secure area. All SSL browsers listed above have a symbol in the lower left corner of the browser that indicates you are in a secure mode.
You can also tell when you are in a secure area because the URL to the left of the colon changes from "http" to "https".
Q. What is the worst thing that could happen?
A. Under the Fair Credit Billing Act, your bank can not hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this $50.00, Night Vision Optics will cover the entire liability for you, up to the full $50.00.
Q. Which part of Night Vision Optics Dot Com Web site is secure?
A. Any time you place an order with us through our Secure Order Form, all the information you transfer is encrypted for privacy.
Q. Does anyone else see the information that I provide to Night Vision Optics Dot Com?
A. We respect our customer's privacy. No customer information is made available to outside companies without the customer's consent. Information gathered online is used only for the purpose of personalizing product information on the Night Vision Optics Dot Com Web site.
Q. What if I don't feel comfortable giving my credit card number online? Can I still order Night Vision Optics Dot Com products?
A. Absolutely. You can also order 24 hours a day, 7 days a week by submitting your order via fax at 360-835-9734.
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